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About Us Ottawa Community Immigrant Services Organization (OCISO) is a non-profit service agency that has been assisting immigrants and refugees with settlement issues since 1978.
We are a multi-service agency with award-winning programs for students and schools, learning English, immigrant women, job seekers, victims of torture, families and communities. Annually, more than 8,000 immigrants and refugees land in Ottawa to make it their home, with approximately 4,500 newcomer students in Ottawa’s schools. OCISO serves more than 16,000 people every year. Our services help newcomers to help themselves by providing information, counselling, and support. OCISO's Approach to Service Delivery OCISO's staff provide integrated service delivery that helps newcomers access resources, sponsor their families, manage change and meet new challenges while maintaining their cultural integrity and contribute their gifts and resources to our community. Staff engage in delivery of quality services by applying a client-centered philosophical approach that entails comprehensive initial assessment and re-assessment after each contact. This holistic intervention takes into consideration each family member's needs as their needs change, as well as their past and current context, profile and resources. OCISO has demonstrated the capacity and flexibility to deal with changes related to client demographics and unexpected influx of newcomers from all over the world. Our 324 volunteers contributed close to 14,000 hours of services during our 2005-2006 fiscal year (based on our annual report). Student placements from Carleton University, University of Ottawa, and Herzing College facilitate additional service provision by complementing our staff language pool, especially for interpretation and translation through cross-program referrals. Executive Director: Hamdi Mohamed Board of Directors
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